Support — Arrows

Last updated: 3 November 2026

Arrows is a puzzle game published by Tiny Genius Hub. If something is not working, or you are stuck on a board, write to us and a person will answer.

Get in touch

We read every message and normally reply within two working days. It helps if you tell us your device, your iOS or Android version, and the level number where the problem happened.

Common questions

How does the game work?

Every arrow has to be cleared from the board. An arrow can only leave if nothing blocks the path it points along. Clear the ones with a free path and the ones behind them open up — the order is the whole puzzle.

I am stuck on a level

Tap the hint button to have one safe move shown to you. You get free hints as you play, and you can earn more by watching a short video. Undo is always available, and restarting a board costs you nothing.

I bought Remove Ads and still see ads

Open the Shop and tap Restore Purchases. Make sure you are signed in with the same Apple Account or Google account you bought with. Purchases are tied to that account, not to the device.

I changed phone and my progress is gone

Progress is stored on the device itself — we run no servers and no accounts, so there is nothing for us to copy across. Purchases do carry over: use Restore Purchases on the new device.

I want to change my ad privacy choice

In the EEA, the UK and Switzerland, open Settings → Privacy options in the game to review the consent message again. On iOS you can also change tracking permission in Settings → Privacy & Security → Tracking.

How do I turn off sound or vibration?

In-game Settings has switches for sound, music and haptics, along with the grid style and the theme.

Does the game need the internet?

No. Every level plays offline. A connection is only used to load ads and to complete a purchase.

Refunds

Purchases are handled by Apple and by Google, not by us, so refunds have to go through them. On iOS use reportaproblem.apple.com; on Android use the Google Play order history. If a purchase failed but you were charged, mail us and we will help you raise it.

Privacy

What the game stores and what the ad system collects is set out in our privacy policy.